Shipping Policy — Huayuesc

2. Detailed comparison: EXW · FOB · CIF · DDP

Detailed comparison table for Buyer to choose the suitable option:

3. Vietnam destination port network

DDP (recommended default): CSR handles EVERYTHING — dispatches trucks for factory pickup, transport to port/border, handle CN export procedures, book ships/trucks across border, carry out VN customs (CSR declares on behalf of company), pay import duties + 10% VAT, deliver domestically in VN to Buyer's warehouse. Buyer only signs for goods at warehouse. Suitable for 90% of new Buyers, especially those without their own forwarder. Cost: $400-700/CBM depending on destination port, all-inclusive. Delivery time: 5-7 days via Lang Son, 18-22 days via sea freight.

4. Road via Hữu Nghị border gate (Lạng Sơn)

CIF (for Buyer with forwarder + customs broker): Supplier/CSR ships goods to VN port (Hai Phong/Cat Lai/Da Nang), Marine Insurance covers goods to port. Buyer self-hires customs broker for customs clearance + VAT payment + delivery to warehouse. Save 15-25% vs DDP if domestic logistics infrastructure is in place. Cost: $250-400/CBM. Transit time: 12-15 days to VN port. Suitable for enterprises with ≥3 years import experience and in-house logistics team.

5. Detailed delivery time by route

FOB (for professional Buyer): Supplier/CSR delivers goods to China export port (Foshan/Shenzhen/Ningbo/Shanghai), from there Buyer self-arranges vessel + insurance + VN customs clearance. Save 30-40% vs DDP but requires high logistics capability. Cost: $80-150/CBM pickup + handling at export port. Transit time: 1-2 days to port. Suitable for extremely professional buyers or parent companies with sister companies in HK/Singapore handling logistics.

6. Cargo insurance & Transport claims

EXW (special — not recommended): Buyer self-picks up goods at factory, not recommended for 99% of Vietnamese Buyers. Only suitable for:

• i.
  Buyer with representative office in China,
• ii.
  highly specialized goods requiring Buyer inspection at factory,
• iii.
  small orders <$1K. CSR still supports EXW but Buyer bears all transportation risks from factory to port/border.

7. Vietnam customs procedures

CSR's Vietnam destination port network:

• 1.
  Lach Huyen Port (Hai Phong, North) — new deep-water port, high throughput, less congestion, ideal for Northern + Central Buyers. CIF rate $280/CBM. Fast e-customs clearance 0.5-1 day.
• 2.
  Cat Lai Port (HCMC, South) — largest port in VN, mature infrastructure, for Southern Buyers. CIF rate $320/CBM. Clearance often congested during peak 2-3 days.
• 3.
  Da Nang Port (Central) — for Central + Central Highlands Buyers. CIF rate $350/CBM. Transit time similar to Hai Phong.
• 4.
  Tien Sa Port (Da Nang auxiliary) — specialized container.
• 5.
  Cai Mep - Thi Vai Port (Vung Tau) — deep-water port for mega-vessels, often used for orders ≥40HQ. CSR is investing to open an office in Hai Phong (Q3/2026) to reduce DDP delivery time to Northern Buyer warehouses to 7-9 days.

8. ACFTA + RCEP tax incentives

Road via Huu Nghi Border Gate (Lang Son) — fastest option for Northern Buyers + small orders. Route: Foshan/Guangzhou/Nanning → Huu Nghi (CN) → Huu Nghi (VN) → Hanoi → Buyer warehouse. Total transit time 5-7 days (vs 18-22 days sea). Rates 30-45% higher: $130-160/CBM for LCL, $3,200-3,800 for FCL 20-40HQ. Suitable: hot trend goods, samples, urgent replenishment orders, short life cycle goods. Huu Nghi border gate upgraded 02/2026 with new e-customs system — clearance reduced from 2-3 days to 0.5-1 day. CSR signed MOU with 2 road forwarders (Sinotrans + Vinatrans) to guarantee capacity and stable pricing.

9. Tracking realtime & Notification

Detailed transit time by common route (to Hanoi Buyer warehouse):

• i.
  Foshan/Guangzhou → Huu Nghi (road): 5-7 days.
• ii.
  Foshan → Lach Huyen (sea): 12-15 days, +1-2 days to HN.
• iii.
  Shanghai → Lach Huyen (sea): 9-12 days, +1-2 days to HN.
• iv.
  Dongguan/Shenzhen → Cat Lai (sea): 10-12 days, +5-7 days to HN.
• v.
  Air freight Foshan → Hanoi: 2-4 days (for ultra-urgent goods, samples, $8-15/kg). Transit time includes: factory pickup (1-2 days), transport to export port (0.5-1 day), vessel/truck (5-12 days), VN customs clearance (0.5-2 days), VN domestic (0.5-2 days). Buffer ±2 days for weather, port congestion, unexpected inspections.

10. Special cases — Dangerous goods, oversize, fragile

Automatic cargo insurance for all DDP/CIF orders:

• a.
  Marine Cargo Insurance — premium 0.5% of CIF value, purchased by CSR via partners Bao Viet (for VND) + PVI Insurance (for USD).
• b.
  Compensation level 110% of cargo value in case of total loss (general average + particular average + total loss).
• c.
  Coverage scope: damage due to natural disasters, ship sinking, collision, piracy, force majeure during transportation. NOT covered: damage due to poor packing quality by supplier (handled via Trade Assurance), natural wear and tear, false declaration. Insurance claim: submit notice within 7 days from goods receipt + inspection report + photo/video evidence. Processing time 14-21 working days. CSR assists Buyer with documentation — no charge.

Vietnam customs procedures: Huayue customs team at Hai Phong port declares on behalf of the enterprise (under Buyer authorization via logistics service contract) using VNACCS/VCIS system — e-customs platform of Vietnam Customs since 2014. Process:

• 1.
  E-declaration within 24 hours before vessel/truck arrives at port/border.
• 2.
  Customs automatically classifies lane (green — clearance, yellow — document check, red — physical inspection). Goods from Huayue's partner factories with good declaration history often go green lane quickly.
• 3.
  Payment of import duty + VAT via partner bank transfer.
• 4.
  Obtain Delivery Order (D/O), pick up container/consignment.
• 5.
  Domestic transport to Buyer warehouse. Huayue customs team at Hai Phong port holds Ministry of Finance broker license — ensures clearance even on holidays.

Special preferential tariff treatment under Free Trade Agreements (FTAs):

• a.
  ACFTA (ASEAN-China FTA) — goods originating from China imported into Vietnam enjoy duty-free or significant tariff reductions for 7,000+ HS codes. Requires Form E (CO Form E — Certificate of Origin from China). All CSR's verified suppliers provide Form E free of charge. Average import tax savings of 5-15%.
• b.
  RCEP (Regional Comprehensive Economic Partnership) — effective January 2022, concessions for 92% of tariff lines among 15 RCEP countries. Form RCEP required. Some products benefit more under RCEP than ACFTA (especially machinery, electronic components). CSR auto-selects the best FTA for each order.
• c.
  EVFTA, CPTPP — not applicable for goods from China to Vietnam, only for EU/CPTPP members. Huayuesc advises on accurate HS codes to maximize Buyer's benefits.

Real-time tracking + multi-channel notification for every order:

• i.
  Dashboard /buyer-center/orders — overview view, filter by status.
• ii.
  Email — updates at each milestone (pickup, ex-factory, port entry, customs clearance, delivery to warehouse).
• iii.
  Zalo OA Huayuesc — real-time push notification.
• iv.
  SMS — only for 2 critical milestones (about to deliver + delivered).
• v.
  API tracking webhook — for enterprise Buyers (≥$100K/year) to integrate with internal ERP.
• vi.
  Vehicle GPS — for road freight via Lang Son, view real-time location on map. Each order has 30-80 photos + 5-15 evidence videos at milestones, stored in cloud, Buyer can download anytime.

Special cases:

• a.
  Dangerous Goods (IMDG) — lithium batteries, chemicals, paint, solvents. CSR requires MSDS (Material Safety Data Sheet), UN classification, specialized packaging. Surcharge 30-80% of normal freight. Only 5 out of 40 verified suppliers support DG.
• b.
  Oversize cargo — dimensions ≥12m or weight ≥30 tons per unit. Requires special truck (low-bed trailer), oversized transport permit. Surcharge 50-150%.
• c.
  Fragile goods (ceramics, glass, natural stone) — packed on wooden pallet + multi-layer foam + corner protectors + multilingual 'Fragile' label. Surcharge 5-10%.
• d.
  Cold chain (temperature-controlled) — refrigerated container 0-25°C, cost 2-3x normal.
• e.
  High-value goods ($50K+/lot) — insurance increase by 1% of value, container with GPS lock, escort through border.